At Thrive, we’ve been through an amazing journey with ServiceNow Service Bridge, an extremely powerful feature that’s part of the Thrive Platform. Thrive is one of the few Service Bridge-integrated providers, providing your organization with even greater access to the Thrive Platform and its NextGen capabilities. Currently, the Thrive Platform gives clients better access to service and more accurate environment insights, while also transforming how IT is consumed through self-service.

What is Service Bridge? 

Service Bridge is an application that allows businesses to connect two (or more) distinct ServiceNow instances to seamlessly collaborate and process requests while still working within your organization’s instance of ServiceNow.  As a business grows, and recognizes the need to scale their operations and outsource security or other IT functions, Service Bridge allows its ServiceNow instance and another provider’s instance to be directly connected. This allows the organization’s designated ServiceNow administrators to build assignment groups that reference the external instance and more important fulfiller groups from a third party, if needed.

Moving forward, if an incident is opened in an organization’s service portal, the record immediately replicates to the provider instance. As the provider’s resources update the incident, all the notes are sent back to the consumer instance in near real-time. Everything is seamless to the end user. The solution builds a team-like partnership without the need to change end user interactions.

Investing in ServiceNow can be costly to organizations – both in time and resources. With Service Bridge, organizations can maximize their investment. Many IT providers or IT management software require organizations to change their process in order to work together. Service Bridge dispenses with this requirement and highlights the value of robust software integration.

Service Bridge is licensed on the provider’s instance and is free to consumers. Thrive now offers Service Bridge integrated managed services, enabling your organization to seamlessly integrate with Thrive to reach your business goals and ensure business continuity and optimal customer service. If you are a ServiceNow customer and curious about Service Bridge’s offerings and capabilities, please see the following documentation.   

Contact Thrive today to learn more about ServiceNow and Service Bridge.

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The notion is simple; organizations that lack sufficient data security are the most likely to be targeted and breached. Implementing intrusion detection systems (IDS) can increase awareness of the threats a business faces, but do the internal resources exist to quash that danger and prevent it from happening again?

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Through decades of experience and knowledge of the industry, Thrive utilizes SEC, FINRA, and SIPC guidances, risk alerts, and observations when developing an actionable IT and cyber security plan. Furthermore, Thrive is the ideal partner to assist alternative investment firms to evolve beyond on-premise architectures and capitalize on the compliance-friendly Cloud.

The On-Premise Model Shifts

Historically, emerging Cloud architecture has given organizations pause. However, the on-premise model is becoming unsustainable and COVID-19 is exponentially accelerating that process. During the last year, I’ve talked to financial services organizations with a server cabinet in the office who had to spend support time on physical infrastructure and server issues. Others have required upgrades to VPN licenses or requested more bandwidth to ensure efficient remote access. That time and money would have been better spent developing a future-proof Cloud architecture.

Rather than investing in aging infrastructure, it makes much more business sense to leverage Thrive’s Hybrid Cloud Director to pivot workloads to a Cloud environment. For instance, an organization may have training applications or a portfolio system that need to be in the private Cloud, whether for cyber security reasons or performance reasons. However, there may be other applications housed with a Cloud Service Provider (CSP). The all-or-nothing approach does not apply to modern Cloud computing where everything must be in a public Cloud such as AWS or in a private Cloud. Thrive has built the FinTech Platform to move workloads between a public Cloud and Thrive’s private Cloud infrastructure, and it’s all done seamlessly in a frictionless, compliance-friendly manner.

Compliance Solutions Through the Thrive FinTech Platform

When new SEC and FINRA regulations are announced, Thrive’s Account Management team is in contact with clients to confirm they understand any compliance changes which are relevant to their business. Thrive’s Service Delivery Engineers specialize in financial services applications and are well aware of their critical impact to your business. Senior Principal Consultants, meanwhile, provide advisory services and consult clients on a regular basis to discuss potential risks while developing infrastructure recommendations.

With a steadfast commitment to maintaining customers’ compliance and cyber security postures, Thrive understands the need for ongoing communication and partnership. As such, we create an annual roadmap to inform customers of the following:

• The state of their IT infrastructure
• What peers in the industry are doing
• Recommended investments in their IT infrastructure.

Thrive’s FinTech Platform manages the full investment lifecycle, while our private Cloud platform delivers enterprise-grade service from multiple SSAE 16 SOC 2 data centers. Learn more about our FinTech Platform and what we offer to alternative investment management and hedge fund communities.

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The platform removes manual error from the equation, allowing tasks to be handled more efficiently, improving the day-to-day productivity of the IT team and saving valuable time. By building on the enterprise-class power of ServiceNow, the Thrive Platform gives clients better access to service and more accurate environment insights, while also transforming how IT is consumed through self-service.

The Power of Self-Service IT

When it comes to self-service, our goal is to streamline the process for employees and organizations. Whether utilizing a managed services provider or an IT help desk, employees may have to place a call or send an email to solve even the simplest of issues, such as changing a password. Gartner Group estimates at least 20% of help desk calls revolve around password resets. With the Thrive Platform, that once-tedious task is simplified by providing an employee a portal log-in, where a password reset takes just seconds.

Organizations can benefit from Thrive in a variety of ways. One example is in the legal profession. I’ve talked to a number of CIOs in the legal world, and it’s clear the top issue they face is maximizing billable hours. Attorneys need to be spending time on what they do best, not waiting for new passwords or finding time to handle application updates on their own time. And that’s just one quick example. There are so many organizations that can benefit from having a platform that:

• Automates IT tasks
• Enables self-service for employees
• Delivers a 360-degree view of an organization’s technology

IT Service Management Drives Efficiency Gains

The Thrive Platform provides a number of benefits to users in SMB, mid-market, and enterprise organizations.

The platform automates the user creation process, so new hires enjoy a streamlined onboarding process that puts them in control. The outdated method of emails, spreadsheets, and manual entry leaves new hires waiting around for access to key applications and programs. The Thrive Platform brings them up to speed almost instantly.

Even when the onboarding process has come and gone, end users have access to helpful knowledge articles, too. These guides allow users to solve their own issues without contacting IT.

The IT team benefits, too, as the platform offers dashboards with reporting information, including service desk metrics and the ability to sort tasks by order of importance. Instead of manual calculations and outdated user issue reports, IT sees the latest trends and knows where to direct resources.

Want to Learn More?

The Thrive Platform offers several advantages, from increased end user productivity to faster support resolution to less IT time spent on tasks.

If you’re interested in learning more about our easy-to-use portal, get in touch with us to schedule a demo today. It’s the best way to experience the Thrive Platform for yourself!

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